Refund Policy

Overview

At TrainWayTickets.com, we strive to provide the best service for booking train and bus tickets. We understand that plans can change, and we have established this refund policy to address such situations.

Please note that refund policies vary by transportation provider, and we must adhere to their specific terms and conditions. This policy outlines our general approach to refunds and cancellations.

Cancellation by Customer

Standard Tickets

For standard tickets, the following conditions apply:

• Cancellations made more than 24 hours before departure may be eligible for a full or partial refund, depending on the provider's policy
• Cancellations made within 24 hours of departure may not be eligible for a refund
• Some tickets may be non-refundable as indicated at the time of booking

Non-Refundable Tickets

Some tickets are marked as non-refundable at the time of purchase. These tickets cannot be refunded if canceled, though they may be eligible for credit with the transportation provider, subject to their policies.

Cancellation by Transportation Provider

If your trip is canceled by the transportation provider due to circumstances such as weather, mechanical issues, or other operational reasons:

• You will be eligible for a full refund of the ticket price
• We will process the refund automatically to your original payment method
• Refunds may take 7-10 business days to appear on your account

Service Fees

Please note that our service fees are generally non-refundable, except in cases where we are unable to process your booking or in the event of cancellation by the transportation provider.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at 1-833-863-6154
2. Provide your booking reference number and personal details
3. Explain the reason for your cancellation request
4. Our team will review your request based on the applicable policies

Refund requests must be submitted within 30 days of the scheduled travel date.

Refund Processing Time

Once your refund is approved:

• Refunds to credit/debit cards typically take 7-10 business days to process
• Refunds to other payment methods may take longer
• You will receive a confirmation email once the refund has been processed

Changes to Bookings

If you need to change your travel dates or times, please contact us as soon as possible. Changes are subject to:

• Availability on alternative services
• Payment of any fare difference
• Change fees as specified by the transportation provider

No-Show Policy

If you do not show up for your scheduled departure, your ticket will be considered forfeited, and no refund will be issued.

Contact Us

If you have any questions about our Refund Policy, please contact us:

TrainWayTickets.com
Phone: 1-833-863-6154
Email: support@trainwaytickets.com